Privacy Policy

1. Introduction

1. 1.1  We are committed to safeguarding the privacy of our website visitors and service users.
2. 1.2  This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users (including for the avoidance of doubt service users in an offline capacity); in other words, where we determine the purposes and means of the processing of that personal data. If you do not agree and accept to be bound by this privacy policy, then you should immediately discontinue your use of our website and/or our services.
3. 1.3  We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
4. 1.4  Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
5. 1.5  In this policy, “we”, “us” and “our” refer to Quest and Thrive Limited. For more information about us, see Section 13.

2. Data Processors

In this, Section 2, we have set out the specific third-party organisations that may process data on our behalf:

1. 2.1  ePresence, online advertising agency, https://www.epresence.ie/
2. 2.2  Mailchimp, email marketing software, https://mailchimp.com/legal/terms/
3. 2.3  Google Analytics, online advertising and behavioural advertising, https://www.google.com/policies/terms/ ; https://www.google.com/analytics/terms/us.html; https://business.safety.google/compliance/
4. 2.4  Stripe, payment platform, https://stripe.com/ie/privacy,https://stripe.com/ie/ssa
5. 2.5  Eventbrite, platform that allows event organisers to plan, promote, and sell tickets to events and publish them across their website, Facebook, Twitter, and other social-networking tools directly from the site’s interface, https://www.eventbrite.ie/support/articles/en_US/Troubleshooting/eventbrite-terms-of-service?lg=en_IE
6. 2.6  Facebook Inc, learn about Facbook’s privacy protections and how they process data here for website visitors, https://developers.facebook.com/docs/privacy/

Please note that the above processors may be updated by us from time to time.

3. How we use your personal data

1. 3.1   In this, Section 3, we have set out the following:
   • (i)  The general categories of personal data that we may process
   • (ii)  In the case of personal data that we did not obtain directly from you, the source and specific categories of that data
   • (iii)  The purposes for which we may process personal data
   • (iv)  The legal bases of the processing.
2. 3.2  We may process data about your use of our website and services (usage data). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent and our legitimate interests, namely monitoring and improving our website and services. To learn more about our use of Google products to process your usage data visit Google’s article, ‘Help with the EU user consent policy’ by clicking https://www.google.com/about/company/user-consent-policy-help.html
3. 3.3  We may process your account data (account data). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business and also the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
4. 3.4  We may process your information included in your personal profile on our website (profile data). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
5. 3.5  We may process your personal data that are provided in the course of the use of our services (service data). The service data may include purchase information. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent and our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
6. 3.6  We may process information that you post for publication on our website or through our services (publication data). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
7. 3.7  We may process information contained in any enquiry you submit to us regarding goods and/or services (enquiry data). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
8. 3.8  We may process information relating to our customer relationships, including customer contact information (customer relationship data). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent and our legitimate interests, namely the proper management of our customer relationships.
9. 3.9  We may process information relating to transactions including purchases of goods and services that you enter into with us and/or through our website (transaction data). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
10. 3.10  We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (notification data). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
11. 3.11  We may process information contained in or relating to any communication that you send to us (correspondence data). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
12. 3.12  We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
13. 3.13  We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
14. 3.14  In addition to the specific purposes for which we may process your personal data set out in this, Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
15. 3.15  Please do not supply any other person’s personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

1. 4.1  We may disclose your personal data to any member of our group of companies, this means our ultimate holding company insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our company can be found at www.questandthrive.ie However, we do not disclose information to third-party companies.
2. 4.2  We may disclose  your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3. 4.3  Financial transactions relating to our website and services are handled by our payment services providers, https://stripe.com/ie We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/ie/privacy,https://stripe.com/ie/ssa.
4. 4.5  In addition to the specific disclosures of personal data set out in this, Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International transfers of your personal data

1. 5.1  In this, Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
2. 5.2  We may use third party processors outside of the EEA and specifically in the United States of America and/ or Canada. The European Commission has made an “adequacy decision” with respect to the data protection laws of Ireland. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection_en or the use of binding corporate rules, a copy of which you can obtain from  https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en
3. 5.3  We may use third party processors outside of the EEA and specifically in the United States of America and/ or Canada. The hosting facility https://www.letshost.ie/ for our website is fully compliant with GDPR (https://www.gdpr.eu).The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-protection_en

6. Retaining and deleting personal data

1. 6.1  This, Section 6, sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. 6.2  Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. 6.3  Personal data category/categories will be retained for a minimum period of one month following  the date we receive data, and for a maximum period of seven years for business-to-business customers following date of transactions on our website.
4. 6.4  In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: the period of retention of personal data will be determined based on if you are a consumer booking with us or a business-to-business booking with us.
5. 6.5  Notwithstanding the other provisions of this, Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

7. Amendments

1. 7.1  We may update this policy from time to time by publishing a new version on our website.
2. 7.2  You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights

1. 8.1  In this, Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
2. 8.2  Your principal rights under data protection law are:
   • (i)  The right to access
   • (ii)  The right to rectification
   • (iii)  The right to erasure
   • (iv)  The right to restrict processing
   • (v)  The right to object to processing
   • (vi)  The right to data portability
   • (vi)  The right to complain to a supervisory authority
   • (viii)  The right to withdraw consent.
3. 8.3  You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
4. 8.4  You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
5. 8.5  In some circumstances, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
6. 8.6  In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7. 8.7  You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for the performance of a task carried out in the public interest or in the exercise of any official authority vested in us, or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8. 8.8  You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9. 8.9  You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
10. 8.10  To the extent that the legal basis for our processing of your personal data is consent, or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
11. 8.11  If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
12. 8.12  To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
13. 8.13  You may exercise any of your rights in relation to your personal data by written notice to us at the address at item 13 or email info@questandthrive.ie in addition to the other methods specified in this, Section 8.

9. About cookies

1. 9.1  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
2. 9.2  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3. 9.3  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

10. Cookies that we use

1. 10.1  We use cookies for the following purposes:
   • (i)  Status: we use cookies to help us to determine if you are logged into our website. Cookies used for this purpose are wordpress_logged_in_[hash]
   • (ii)  Security: we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
   • (iii)  Analysis: we use cookies to help us to analyse the use and performance of our website and services. Cookies used for this purpose are:__utma , __utmb, __utmc, __utmt, __utmz
   • (iv)  Cookie consent: we use cookies to store your preferences in relation to the use of cookies more generally. Cookies used for this purpose are: plg_system_eprivacy

11. Cookies used by our service providers

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our website, applications and services better for you. Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services  which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services  to “remember” who you are and to remember your preferences within our websites, applications or services  and which will stay on your computer or device after you close your browser or leave your session in the application or service).

We use the following different types of cookies:

• (i)  Strictly necessary cookies. These are cookies which are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.
• (ii)  Performance cookies and analytics technologies. These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.
• (iii)  Functionality cookies. These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
• (iv)  Targeting or advertising cookies. These cookies may be used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
• (v)  Web beacons and parameter tracking. We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.
• (vi)  IP address and traffic data. We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

12. Managing cookies

1. 12.1   Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the following links:
   • (i)  https://support.google.com/chrome/answer/95647?hl=en (Chrome)
   • (ii)  https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
   • (iii)  http://www.opera.com/help/tutorials/security/cookies/ (Opera)
   • (iv)  https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
   • (v)  https://support.apple.com/en-ie/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari)
   • (vi)  https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
2. 12.2  Blocking all cookies will have a negative impact upon the usability of many websites.
3. 12.3  If you block cookies, you will not be able to use all the features on our website.

13. Our details

1. 13.1  This website is owned and operated by Quest and Thrive Limited.
2. 13.2  We are registered in Ireland under registration number  712575, and our registered head office is at  Foildarrig, Duagh, Listowel, Co Kerry, Ireland.
3. 13.2  We can be contacted in the following ways: by post, to the principal place of business address given above; by telephone, on the contact number published on our website; or by phoning +353 (0) 68 45942 ,+353 (0) 87 234 2005 or by using the email address published on our website, which is info@questandthrive.ie

14. Data protection team contact

1. 14.1  You can contact our data protection team in the following ways: by post, to the registered head office address given above, by phoning +353 (0) 68 45942 ,+353 (0) 87 234 2005 or by email info@questandthrive.ie